Refund Policy

RETURN OF PRODUCTS:

It is our intention to satisfy our clients/customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days of the date of purchase after deducting shipping charges.

To return any items, please contact Customer Service or by email: info@trustherb.com

All returned items must be accompanied by a copy of the original receipt, a return/exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. www.trustherb.com online is not responsible for damage after delivery and no refund will be made.

Please allow one to three weeks from the day you return your package for your request to be processed. Mode of return is same as amount received in prepaid if cod the mode of return is as advice by customer. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.